Useful information

Embassy of Ukraine in Kingdom of the Netherlands

Address: Zeestraat, 78, 2518 AD, The Hague
General switchboard: +31 70 36 26 095
Consular division: +31 70 36 07 218
Hotline (only in life-threatening matters or regarding the death of a Ukrainian citizen): +31 61 74  74 607
Fax:  0031 (70) 3615565
Email: emb_nl@mfa.gov.ua
Website: netherlands.mfa.gov.ua

Languages
Dutch is the language spoken in the Netherlands. Almost everyone speaks English very well, while some are fluent in German and French.
 
Police
Emergency phone number: 112 (toll free)
Text phone  (TTY) for the disabled: 0800-8112 (toll free)
Animal police unit: 144
Non-emergencies (local police): 0900-8844*
Text phone (TTY) for the disabled: 0900-1844*
From outside the Netherlands: +31-343 57 8844
Tips for police investigation (The Wanted Hotline): 0800-6070 (toll free)
National Criminal Intelligence Unit (NCIE): +31(0)79 345 8999
Report a crime anonymously: 0800-7000 (toll free)
Website: https://www.politie.nl/
* This number has a base rate of 9.4 cents and 2.76 cents per minute
 
Medical assistance
Emergency medical services (SOS): 112 (toll free)
Call and explain the situation clearly. Emergency medical services are only dispatched in truly urgent, life-threatening cases.
For non-urgent situations (sometimes including fractures or injuries), it is necessary to take a taxi or public transportation or request private assistance to go to the nearest hospital and register at the emergency ward (Spoeddienst).
Some medications and supplements (vitamins, analgesics, cold medicines) can be purchased at supermarkets.
 
Foreign exchange
All cash transactions are only conducted in euros (€) euros (US dollars are not used).
Currency exchange can be conducted in banks or specialized currency-exchange offices, which can be found in train stations, airports and city centers. Example: GWK Travelex
 
ATMs
ATMS can be found almost everywhere: on the streets, in banking locations and at supermarkets.
 
Telephony
Prepaid starter packagess for mobile communication (SIM cards) can be purchased not only in specialized shops but also in supermarkets. Passports are not required.
Pay phones can be found on the street, and calls can be paid for not only with cash but also with credit cards.
International calls begin by dialing “00”; for example, to place a call to Kyiv, dial 00 380 44 1234567.
 
Transportation
Train travel requires a transport pass (“OV-Chipkaart”).  This electronic ticket can be purchased and topped up at train stations and at special automated machines in some supermarkets.
Bus transport can be directly paid in cash to the bus driver, but it’s cheaper to pay with the OV-Chipkaart transport pass. Bus stops are only announced in Dutch; therefore, the names can sound different than they appear in writing. It is preferable to immediately ask the bus driver to alert you to your bus stop beforehand.
Tram travel is analogous to traveling by bus .
All transport rides according to schedule and only makes designated stops.
Buses make designated stops when passengers signal the bus driver to do so by pressing the stop buttons.
At designated stops, doors will only open upon passengers pressing the button for the doors to do so, both inside and outside the vehicle.
There is no use in waiving down or running after a bus as the bus driver will not stop.
OV-Chipkaart website: www.ov-chipkaart.nl
Dutch Railways (Nederlandse Spoorwegen) website: http://www.ns.nl/
Taxis are the most-expensive means of transportation in the Netherlands. They do not always have “caps” and may be different brands and colors. Taxis can be identified by their blue license plates.

Pedestrians
Beware of walking in bike paths.
 
Drivers
Traffic rules sometimes differ from those in Ukraine.
Strict urban speed limit: 50 km/hr
Fines apply to exceeding the maximum permitted speed limit (more than ~2km/hr per GPS navigation).
It is advisablenot to drive on a yellow traffic light.
Disregard traffic in the left lane, which is only used for passing.
No passing to the right.
Drunk driving is prohibited.
Remember that there are lanes to the right for bicycles and scooters almost everywhere.
Keep a safe distance; fines into the thousands of euros apply for driving bumper to bumper on the highway.
It is prohibited to drive through a railroad crossing on red even when the barrier has been lifted.
Parking in a handicapped parking space without a permit to do so is prohibited and carries one of the highest fines.
More information can be found on the official website of ANWB.
 
Bicyclists
Fines are imposed for riding a bicycle under the influence (in excess of two glasses of wine).
Fines imposed for riding a bicycle it the dark without lights.
It advisable to walk instead of bicycle across a crosswalk.
 
Restaurants
Do not summon restaurant staff with arrogant gestures or exclamations.
Try instead to catch their attention with a friendly look that lets them know you are in need of their services.
 
Shops
The majority for shops are not open around the clock and are closed on Sundays.
Nearly all shops close around 18.00.
Depending on the province and city, shops are open late once per month on a designated day.
Markets are open once per week on a designated day, depending on the city. 
Recreational drugs
Persons under the age of 18 are prohibited by law from entering coffee shops and purchasing soft drugs.
Resale of soft drugs is prohibited by law.
Website: https://www.vraaghetdepolitie.nl/drank-en-drugs
 
Alcoholic beverages
A €99 fine applies to walking in public with an open alcoholic beverage, bottled or canned.
A €99 fine applies to consuming alcoholic beverages in public.
Aggressive behavior and tone of voice are grounds for apprehension and alcohol testing by the police.
Website
 
More information on fines
General information regarding fines can be found via the following link: https://www.om.nl/onderwerpen/boetebase/